Hear What Our Customers Have to Say

I've bought 8 new Audi's from BMA since 2004. I can't imagine going anywhere else. Audi's are the best Germany has to offer, and BMA's service is the industries benchmark. When you do business here you become part of the family.


Mark Norman
Just want to share a story and subsequent review for Bill Matthew's Audi. I bought a Certified Pre-Owned (CPO) Audi in 2018. The car was roughly 2 years old and had recently been traded-in by the original owner due to the original owner no longer being able to 'afford the payments'. Fair enough, car looks clean, Carfax is clean, all is good. The sales process went very smoothly thanks to Adam/Jane, and I haven't had any major issues with the car since purchasing. Roughly 2 years later, I'm in the market to upsize to a larger vehicle and attempt to trade-in my CPO Audi at a dealership in Calgary. The dealership runs the Carfax and finds a $13,000 CAD insurance claim from ~3 months before I purchased the vehicle in 2018. Turns out, the original owner was involved in a major accident in another province, as soon as he returned to NL he unloaded the car via a trade-in before the Carfax report updated. Evidently there is a 4-6 month lag on Carfax reports. Now I have a vehicle that is worth considerably less through no fault of my own, nor any fault of Bill Matthew's Audi (BMA). Upon realizing this, I reached out to the Manager of BMA, Erol Darbaz, and after a couple weeks of e-mailing back and fourth, Erol was able to provide me with compensation roughly equal to the accelerated depreciation due to the recorded damages. I cannot emphasize enough how impressed I am with BMA's response to this situation, and how politely and professionally my concerns were addressed. I will likely always be an Audi customer because of this situation and highly recommend this dealership to anyone in the market. Their integrity and honestly is top tier.
Chad L
Adam Budgell was our salesman and was great through our whole experience. We visited him multiple times over the course of a year trying to decide on an exact car and Adam always had plenty of patience and gave us nothing but the upmost respect. He is a very good ambassador for the Audi brand and helped make our experience very enjoyable
Matt
Best customer care.


anand naga
Excellent customer service



Jamiu Adeleke
Great staff and a fantastic service department; cant wait to see the new facelift to the dealership when it's done.


Pauly Schiavone
Very friendly sales staff! They really know there product!


T3CHGY007
Amazing customer service!



Kelsea Cooper

Contact

Audi St. John's

575 Kenmount Road
Directions St. John's, NL A1B 3P9

  • Sales: 709-579-2834

Hours

  • Monday 9:00am - 7:00pm
  • Tuesday 9:00am - 7:00pm
  • Wednesday 9:00am - 7:00pm
  • Thursday 9:00am - 7:00pm
  • Friday 9:00am - 5:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday Closed